TERMS AND CONDITIONS
Last Updated on: 04th April 2025
These terms and conditions (“Terms”) oversee the use of services made available on or through https://www.cs-hub.in and/or the CS-Hub mobile app (collectively, the “Platform”, and together with the services and products made available on or through the Platform, the “Services and Products”). These Terms also include our privacy policy (“Privacy Policy”), and any procedures, additional terms, policies, and disclaimers made available or issued by us in relation to the third-party payment apps (“Payment Gateway Terms”) are made available exclusively at website and mobile platform of CS-Hub. The Privacy Policy and the Payment Gateway Terms form an integral part of these Terms. In the event of a conflict between these Terms, Privacy Policy and the Payment Gateway Terms, with respect to applicable services these Terms shall prevail.
These Terms constitute a binding and enforceable legal contract (“Agreement”) between CS-HUB (a company incorporated under the Companies Act, 2013 having its registered address at 502, Avishkar Prashant CHS, Vinayak Ramchandra Bhide Marg, Dadar West, Mumbai, Maharashtra, 400028 and having its corporate office at 304, 3rd Floor, Hind Services Industrial Premises CHSL, Jambhekar Maharaj Road, Shivaji Park, Dadar (West), Mumbai – 400 028 (“CS-HUB”, “Service Provider”, “we”, “us”, or “our”), and you, a user of the services, or any legal entity that avails services on behalf of end-users (“you” or “Customer”). By using the Services and Products, you represent and warrant that you have full legal capacity and authority to agree to and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind such person to these Terms.
By using the Services and Products, you agree that you have read, understood, and are bound by, these Terms, as amended from time to time. These Terms expressly supersede any prior written agreements with the customer. You must refrain from using the Services and Products, if you do not agree or comply to the terms mentioned herein.
TABLE OF CONTENTS
| Sr. No. | Particulars |
|---|---|
| 1 | ACCOUNT REGISTRATION |
| 2 | PAYMENTS |
| 3 | CONTROL ON SERVICE & PRODUCT USAGE |
| 4 | WARRANTY LIMITATIONS OF SERVICES AND PRODUCTS |
| 5 | INTELLECTUAL PROPERTY RIGHTS |
| 6 | TERMINATION OF TERMS |
| 7 | INDEMNIFICATION |
| 8 | PRIVACY POLICY |
| 9 | THIRD PARTY SERVICE |
| 10 | CONTACT CUSTOMER |
| 11 | FORCE MAJURE |
| 12 | NOTICE |
| 13 | DISPUTE RESOLUTION |
| 14 | MISCELLANEOUS |
1. ACCOUNT REGISTRATION
1.1. It is necessary for you to create an account on the Platform in order to use the Services and Products ("Account"). It is possible that you will need to provide specific information for this account, including but not limited to information such as your phone number or email id. You have to be at least 18 years old and competent to enter into legally binding contracts to register for an account. Persons who are "incompetent to contract", including minors, un-discharged insolvents, or person with unsound mind etc. are not eligible to use the Products and Services.
1.2. Upon the creation of Account customer may login to the CS-Hub Portal or Mobile App and to avail any of the services offered by us or the third-party vendors available on the product. The customer agrees to not use the Account or log in with the user id and password of other customer if (i) the customer is not authorized to used the log in credentials & (ii) the use would violate the terms of use. By accessing the Product or by accessing any of the Services or Content on any other Authorized Device, it is deemed that the customer or any entity acting on behalf of the customer has read and understood and accepted these Terms.
1.3. You warrant that all of the information you share about your account is truthful and correct and shall continue to be so. In the event if this information changes or is modified, you assure to update your information on the Platform and intimate the same to us as soon as possible. It is important to note that we are not and shall not be obliged to review the personal details of the customer for accuracy and potential liability, the customer shall indemnify us and hold us harmless from any damage or loss caused due to inaccurate customer details which are uploaded, entered or provided by the customers themselves.
1.4. You are solely accountable for maintaining the security and confidentiality of your Account and agree to immediately notify us of any disclosure or unauthorised use of your Account or any other breach of security with respect to your Account.
1.5. You are liable and answerable for all activities that take place through your Account, including activities performed by persons other than you. We shall not be liable for any unauthorised access to your Account.
1.6. You agree to receive communications from us regarding (i) requests for payments, (ii) information about us and the Services, (iii) promotional offers and services from us and our third-party partners, and (iv) any other matter in relation to the Services.
2. PAYMENTS2.1. The customer shall execute an order form (“Service/Subscription Order Form”) with us pursuant to which we shall render services to the customer on the terms and conditions mentioned herein. In consideration for the services and the usage of the Product, the Customer shall pay us, the fees as agreed in respective Service/Subscription Order Form accepted by the Customer.
2.2. We shall be entitled to present the invoices for the fees for the Product and Services on the terms and conditions mentioned in the Service/Subscription Order Form.
2.3. We reserve the right to stop providing our services and to prevent customers from using the product if they do not pay the invoices within the allotted time.
2.4. We have integrated and linked our services and products with various payment gateways provided by third party payment gateway companies for collection and payment of all money. The Customers shall make payments using these services. The terms and conditions for using the services of Payment Gateway are mentioned in a separate Agreement mentioned hereunder (Payment Gateway Agreement).
3. CONTROL ON SERVICE & PRODUCT USAGE3.1. Customer represents and warrants that:
i. He/it shall not rent, lease, distribute, license, sublicense, sell, resell, assign, transfer, timeshare, or otherwise make Product available to any third-party contrary to the terms stated herein;
ii. He/it will guarantee that the data supplied to the service provider is accurate and free of any data that was not legally obtained in accordance with the relevant laws;
iii. He/it is prohibited from attempting to disassemble, de-compile, reverse engineer, or otherwise try to find the product's source code, underlying concepts, or algorithms;
iv. He/it is prohibited from taking any action that could harm, disable, overload, or otherwise impair the servers or network of the service provider, or that might hinder any other party from utilizing and enjoying the product/s;
v. He/it is not allowed to use the product to create a similar competing commercial product or service;
i. He/it shall not use the Product in a manner that is prohibited by any law or regulation;
vii. He/it shall not copy or recreate any features, functions, integrations, interfaces or graphics which are part of the Product.
viii. He/it is not allowed to intentionally interfere with the product's security, including trying to test, scan, or probe for vulnerabilities or to get past authentication or security procedures;
ix. He/it or its Personnel shall further not communicate any information through the Product, in any manner or avail Product in any manner, which may
a. be unlawful, threatening, abusive, libelous, defamatory, deceptive, fraudulent, invasive of another’s privacy, tortuous, obscene, offensive, or profane;
b. refute or is contrary to what is set out anywhere in the Agreement;
c. is considered “spam” (including machine or randomly-generated, constitutes unofficial or unsolicited advertising, chain letters, any other form of unauthorized solicitation or any form of lottery or gambling or money laundering);
d. violates the privacy of any third-party.
e. infringes any patent, trademark, copyright or other proprietary rights;
f. violates any laws for time being; and
g. impersonates any person.
x. He/it will not copy, use, host, display, upload, edit, modify, publish, transmit, update, or share any information that belongs to someone else and that the customer has no right to view or access or otherwise exploit the Product and Services, except as expressly permitted in the Terms of Service.
xi. He/it has not been granted any license or rights by implication or otherwise under any intellectual property rights owned or controlled by Service Provider or its licensors, except for the licenses and rights expressly granted in the Terms of Service.
xii. He/it is prohibited from using the products for any commercial purpose or any other purpose which is not permitted under the Terms of Service.
3.2. He/it shall not directly or indirectly
(a) Carry out any activity that imposes or may impose an unreasonable or disproportionately large load on Service Provider’s (or its third party providers’) infrastructure.
(b) interfere or attempt to interfere with the proper working of the Product or any activities conducted on the Product;
(c) bypass any measures Service Provider may use to prevent or restrict access to the Product (or parts thereof);
4.1. No express, implied, or statutory representation or warranty of any kind has been or will be made by the Service Provider or any of its representatives. This includes, but is not limited to, any implied representations or warranties of the Product's accuracy, merchantability, fitness for a particular purpose, title, enforceability, or non-infringement.
4.2. Notwithstanding the other terms of this Agreement, we make no guarantee or representation that the Product will always be completely free from flaws, errors, and bugs. The Customer understands that complex software is never completely free from flaws, errors, and bugs pertaining to design, functionality, security, and otherwise. We do not warrant 100% error free smooth functioning of the platforms and further we shall not be liable to the customer, in the event of temporary suspension of services due to technical or operational reasons.
4.3. The customer understands that the product is designed to work only with the software and systems which have been identified as compatible in the service provider's specifications; the service provider makes no guarantees or representations regarding the product's compatibility with other software or systems.
5. INTELLECTUAL PROPERTY RIGHTS5.1. The Service Provider retains all right, title and interest in the intellectual property rights in the Product and Services, including (but not limited to) all software, formats, interfaces, information and data, content and Service Provider’s proprietary information and technology used by Service Provider or provided to Service Provider in connection with the Services or usage of the Product and any suggestions, enhancement requests, feedback, or other information provided by the Customer or learned as a result of the Customer’s use of the Services or Product. Except for the restricted use of the Services and Product as provided by the Service Provider as specified in this Agreement, the Customer is not granted any other licenses or proprietary rights in the Services and Product or the Service Provider's proprietary application, and the Service Provider hereby expressly reserves all such rights.
5.2. The Service Provider shall own all rights and title in any inventions, formulae, processes, algorithms, computer programs, whether or not patentable or registrable under patent, copyright or similar statutes, that are created or reduced to practice (collectively “Innovation”) by us, either alone or jointly with others in connection with providing of the Services. The customer will not be entitled in any manner whatsoever to the intellectual property rights created while providing the services.
5.3. The Customer herein shall at all times take essential steps to prevent infringement of any of our intellectual property rights by any third Party. Upon becoming aware of any such actual or attempted infringement the Customer so becoming aware shall promptly inform us of any such infringement and assist us in instituting and taking such appropriate actions as may be reasonably required.
6. TERMINATION OF TERMS6.1. This Agreement shall be in force from the Subscription Start Date (as defined the service/Subscription Order Form), until the date it is explicitly terminated.
6.2. This Agreement is subject to review by either party at any time during the Subscription Term. Either Party shall have the right to terminate this Agreement, by giving prior written notice of not less than thirty (30) days, and the Customer data will be available for the Customer to be extracted during this period.
6.3. After such thirty (30) day’s period, the Services and the access of the Customer will be discontinued. We will retain the Customer’s data for ninety (90) days in case if the Customer desires to re-activate the Subscription by paying a re-activation fee. Post expiry of ninety (90) day’s period, we shall have no obligation to maintain or provide any Customer data in our systems or in our possession or under our control.
6.4. The Subscription to services and products shall be terminated and the Customer’s access to the Services shall be discontinued. In the events as mentioned below
a) Non-payment of Subscription dues within the due date.
b) Breach of the terms and conditions stated in clause 3 of the Agreement.
c) Subscription as per the Service/Subscription Order Form has been terminated/expired.
d) Unauthorized usage by third party.
6.5. Upon the termination of this Agreement, Customer shall be obligated to make payments to us for all the Services availed and for usage of the Product, till the date of such termination.
6.6. Refund can be claimed by the Customer for Advance Payments made by them, if initiated within thirty (30) days of the acknowledgement of payment by Service Provider in the event of permanent cessation of services or temporary cessation of services for more than 60 days due to technical or operational error on the part of service provider.
7. INDEMNIFICATION7.1. The Service Provider, jointly and severally, agrees to indemnify, defend and hold Customer, its representatives and employees harmless from and against any and all losses, claims, damages ("Claims") or on account of any damages, claims, liabilities fines, penalties (“Losses”) which directly arise out of, result from any breach of any applicable laws; gross negligent act and willful misconduct. Service Provider shall further agree to indemnify defend and hold Customer harmless from and against any Claims and / or Losses incurred by Customer on account of any third-party claims arising out of infringement of any intellectual property rights of any third party by Service Provider. However, Service Provider shall not have any liability to indemnify for any claim arising out of infringing any intellectual property rights of third-party to the extent that any infringement or claim thereof is attributable to the ill-treatment or misuse of services by the Customer
7.2. The Customer, jointly and severally, agrees to indemnify, defend and hold Service Provider, its directors, officers and employees harmless from and against any and all losses, claims, damages ("Claims") or on account of any damages, claims, liabilities fines, penalties (“Losses”) which directly arise out of, or result from the infringement of any intellectual property rights, use or misuse of the products or services, violation of terms and condition and breach of applicable laws on the part of the Customer.
7.3. The foregoing is, however, conditional upon one Party (“Indemnified Party”) (i) notifying the other Party (“Indemnifying Party”) in writing and in detail without undue delay, (ii) authorizing the Indemnifying Party to conduct any judicial proceedings with such third party on its own, and (iii)providing the Indemnifying Party (at the expense of the Indemnifying Party) with any reasonable assistance so that the Indemnifying Party can defend such third-party claims.
8. PRIVACY POLICY8.1. The Company is unwavering in its commitment to protecting Customers' online privacy and understands the need of properly managing and safeguarding any personal data gathered throughout the course of providing its services.
8.2. The Service Provider is obligated to ensure that any sensitive or personal information provided with the company is collected, used, and protected within a framework. The Agreement of Privacy Policy mentioned hereunder (Privacy Policy) outlines the method for gathering, using, processing, disclosing, and safeguarding the data that the Service Provider collects via its platform i.e., the CS-Hub platform.
9. THIRD PARTY SERVICEThe Service Provider may enable promotional Information about third parties on our platforms which the Customer may find interesting. We shall not be liable for any disclosure of Information by Customer or due to unauthorized third-party access or acts or omissions beyond our reasonable control. The customer agrees not to hold us responsible for any breach of security unless such breach is direct result of our negligence or wilful default.
10. CONTACT CUSTOMERThe User consents that the Service Provider may get in touch with the User by phone, email, SMS, or any other method of communication in order to
a. share information about Service Provider’s product/services;
b. Obtain feedback in relation to Product or Services or promotion of Product or Services;
c. Gain inputs or feedback about other customers listed on the Product;
d. Addressing any grievances, information, or questions from other Users about the User's Critical Content;
Automated push notifications may be sent to User if User opts to use the mobile application, User may choose to disable the notifications/ opt out of receiving such notifications by modifying the settings in the mobile application.
The Customer agrees that we can use and share their submitted feedback for any purpose without any compensation to them and we are under no obligation to keep such feedback confidential.
11. FORCE MAJEUREIf either Party is unable to perform any of its obligations under this Agreement because of circumstances beyond the reasonable control of the Party, such as an act of God, fire, casualty, pandemic, flood, war, terrorist act, failure of public utilities, civic unrest, epidemic, or destruction of production facilities (a “Force Majeure Event”), the affected Party shall promptly notify the other Party and take all reasonable steps to resume performance.
12. NOTICE12.1. Notices, demands or other communication to be given or made under this Agreement shall be in writing and delivered personally or sent by prepaid post with recorded delivery, or by email societycare@cs-hub.in.
12.2. Any such notice, demand or communication shall be deemed to have been duly served after receipt of transmission in the case of service by email.
13. DISPUTE RESOLUTIONIn the event of any dispute arising out of or in relation to this Agreement, the Customer and the Service Provider shall aim to mutually to resolve the disputes. In the event the parties are unable to come to any conclusion the matter in relation to dispute shall be referred to Courts in Mumbai or for Arbitration which shall be governed as per the rules of Arbitration in India. The Venue of Arbitration shall be in Mumbai and the language of Arbitration shall be English.
14. MISCELLANEOUS14.1. The Agreement, including Order Form, Privacy Agreement and Payment Gateway Agreement constitutes the entire agreement between the Parties and supersedes all previous agreements, representations, understanding and negotiations, whether written or oral, between the Parties pertaining to the subject matter hereof.
14.2. The Customers use of the Services or Product is subject to the Terms and Conditions, which may be updated, amended, modified by us from time to time with notice to you. The Updated Terms and Conditions shall be effective immediately and shall supersede these. If you continue to use the Product and/or Services after the Updated Terms and Conditions have been published, it shall be deemed that you have read and understood and accepted the Updated Terms and Conditions. Any reference to Terms of Service shall refer to the latest version of the Terms of Service.
14.3. Any delay or omission on the part of either Party to enforce any of the provisions, exercise any of the options, or demand performance of any of the provisions shall not be interpreted as a waiver of those provisions.
14.4. Any term, provision, or portion of this agreement that is found to be invalid, void, or unenforceable will not impair or affect the remaining terms and provisions of this agreement; instead, they will remain valid and enforceable to the fullest extent allowed by law.
14.5. Any clause in this agreement that calls for performance or observance after its termination or expiration will last through those events and be fully enforceable.
14.6. Nothing contained in this Agreement shall create, constitute or evidence any partnership, agency, joint venture, trust or employer/employee relationship between the Parties and both the parties are prohibited from making such representations to any third party
14.7. Neither Party shall be entitled to engage in any negotiations or make representations on behalf of the other Party unless so specifically authorized by the other Party.